Agreeing to these terms
These terms are an agreement between you and Cumulative Consulting Pty Ltd trading as Sightspool. You accept them by creating an account or by using the product, and we ask you to confirm acceptance when you first sign in. If you are accepting on behalf of an organisation, you confirm you are authorised to bind it, and “you” means that organisation. You must be at least 16 years old.
Where a signed customer agreement for a managed implementation covers the same subject, that agreement prevails over these terms.
Using the site
You may use this website to learn about Sightspool, read the Sightspool Journal, create an account, use the bounded early-access product and request a working demo. You must provide accurate account information, keep access secure and be authorised to act for any organisation or source you connect. You must not interfere with the service, attempt unauthorised access, evade allowances, create duplicate accounts to obtain repeated benefits, submit unlawful or harmful material, or automate access in a disruptive way.
You are responsible for activity under your account, including activity by an AI assistant or agent you have connected to it.
Builder Free and the Team Trial
New workspaces begin on Builder Free with a monthly AI allowance. Sample-data exploration does not start a trial. The first verified live source connection starts one 30-day Team Trial for the workspace. No payment card is required, there is no automatic paid renewal and the trial does not become a paid subscription when it ends.
The Team Trial makes the current software capabilities available within a stated AI allowance. When the time or allowance ends, the workspace and its evidence remain available on Builder Free, subject to that tier’s allowance. Sightspool may change allowances or early-access capabilities prospectively to protect service quality, cost or security, but will not represent a free trial as a paid commitment.
Builder Free and the Team Trial carry no fee. If a paid tier is introduced, it will apply only to access you separately choose and agree to.
Complimentary assisted onboarding
Assisted onboarding is application-based, subject to fit and capacity, and limited to one allocation per organisation. The founding offer is up to four founder hours during the first seven onboarding days, ordinarily covering two approved sources, one real product question and the first evidence-backed read. It does not include open-ended consulting, research recruitment, substantial design, production implementation, deployment or a guaranteed outcome. Sightspool records the review reason and may route an application to self-serve access.
Approved sources and customer content
You retain ownership of content and source data you provide. You give Sightspool the limited permission needed to host, process, analyse and display it to operate the workspace. You must have the lawful authority to provide it and must use read-only or least-privilege access where available. Do not submit sensitive, prohibited or specially regulated information through free or trial access. Never put credentials into an onboarding application, chat or support message; use the product’s connection controls.
Sightspool does not use your workspace content, connected source data or research responses to train its own models or those of any third party.
Connected AI assistants and the Sightspool SDK
You can issue an access key that lets an AI assistant or coding agent read your workspace. If you do, you are responsible for where that key is installed and for what the connected assistant does with what it reads, and information returned to it is then governed by that provider’s terms rather than ours. Keys are scoped to a single workspace and can be rotated or revoked at any time. Treat a key as a credential; do not commit it to a public repository.
A connected assistant can read your workspace and record a draft for you to review. It cannot approve a decision, rule a verdict, launch research at your users or change anything a person has not approved. This is enforced by the product, not only by policy, and we will tell you before that boundary changes.
The Sightspool SDK is published separately as open source under the Apache License 2.0. Your use of the SDK in your own product is governed by that licence. You are responsible for the notices, consents and privacy disclosures your own product must give the people it collects information from.
Research with your users
Sightspool can help you ask your own users a question, run a survey or conduct an interview, and can analyse the responses. If you use this:
- You decide the purpose and audience, and you launch the study. An agent never launches research on your behalf and never commits your money or a third-party service’s allowance.
- You are responsible for the study as the controller of that information. You must have the lawful basis and authority to contact and question those people, and you must comply with privacy, marketing, research-ethics and consumer law where they are. Sightspool processes the responses on your behalf.
- You must not use research delivery for advertising, unsolicited marketing, or to collect payment details, credentials or sensitive personal information.
- You are responsible for any incentive you offer participants and for the relationship with any panel or recruitment provider you use.
- Participants are recorded against an opaque identifier. Sightspool does not ask them for a name, an email address or an account. See the Privacy Notice for how their responses are handled.
Senior practitioners and human assurance
Some work escalates to a senior human practitioner for review. A practitioner advises; they do not decide. They cannot rule a verdict, approve an action or launch research in your workspace — those remain yours. Practitioner access is granted per assignment and can be revoked. Human capacity is bounded, is described where it is offered, and is not an unlimited consulting entitlement. A practitioner reviewing your workspace is bound to confidentiality.
AI outputs and decisions
Sightspool is product-decision support. Outputs may be incomplete, provisional or wrong even when they cite evidence. The product’s proof and approval gates reduce that risk but do not transfer the customer’s responsibility for product, legal, research, security, accessibility, implementation or other professional decisions. The customer owns the final decision and must review consequential actions before implementation.
Do not use Sightspool outputs to make automated decisions that produce a legal or similarly significant effect on an individual, and do not use them as a substitute for legal, medical, financial or other regulated professional advice.
Public information is not a product commitment
The site explains Sightspool’s current direction and identifies where a capability is live, managed or intended. It is general information, not professional advice, a guarantee of a particular outcome or a promise that every described capability will be available in every workspace. The scope, price, data handling and responsibilities for a managed implementation are set out in the signed customer agreement.
Journal content
Journal articles express Sightspool’s working product and UX perspective. They are educational material and should not be treated as legal, privacy, accessibility, research-ethics or other regulated professional advice for a specific situation.
Intellectual property and feedback
Sightspool’s site copy, visual identity, product illustrations and original Journal material are owned by or licensed to Cumulative Consulting Pty Ltd. You may link to public pages and quote short excerpts with clear attribution. Other reproduction, redistribution or use of Sightspool branding requires permission unless the law permits it.
If you send us feedback, a feature request or a bug report, we may use it to improve the product without obligation or payment. This does not give us any right to your content or source data.
Third-party products and links
Sightspool works with and may link to third-party products. Those products have their own terms, availability and privacy practices. Mentioning or integrating a third-party source does not transfer responsibility for that product to Sightspool.
Early access, availability and warranties
Builder Free and the Team Trial are early-access software provided on an “as is” and “as available” basis. They may change, be interrupted, lose data or contain errors. Keep your own copy of anything you cannot afford to lose. To the extent permitted by law, and other than as set out in the next section, we give no warranty that the service will be uninterrupted, error-free, secure against every threat, or fit for a particular purpose.
Your rights under Australian Consumer Law
Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Where our liability for failing to meet a consumer guarantee can be limited, it is limited to resupplying the service or paying the cost of resupply.
Limitation of liability
To the extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for lost profits, revenue, goodwill, data or anticipated savings. For free and trial access, Cumulative Consulting Pty Ltd’s total liability arising out of or in connection with these terms is limited to AUD 100. Neither of us is liable for a business or product decision made in reliance on general website content or on an AI output that was not independently reviewed. Nothing in this section limits liability that cannot lawfully be limited, including under the section above.
You are responsible for your use of the service, for the content and sources you connect, and for research you launch, and you will cover claims brought against us that arise from your breach of these terms or from your unlawful use of the service.
Suspension and ending access
Sightspool may suspend affected access where reasonably necessary to contain abuse, a security or privacy risk, unlawful conduct or a material breach of these terms. You may ask to close an account through the contact page. Reasonable export or deletion handling will be explained at that time; limited security, legal and business records may be retained where required. Sections covering content ownership, intellectual property, warranties, liability and governing law continue to apply after access ends.
Changes to these terms
These terms may change as the product matures. The effective date above is updated when a material revision is published, and we will give reasonable notice of a material change through the product or by email before it takes effect. Continuing to use the service after a change takes effect means you accept the revised terms; if you do not, you may close the account.
Governing law
These terms are governed by the laws of the Australian Capital Territory and the Commonwealth of Australia, and both parties submit to the non-exclusive jurisdiction of the courts of the Australian Capital Territory. If any part of these terms is found unenforceable, the rest continues to apply.
Questions
Questions about these website terms can be sent through the Sightspool contact page or to hello@sightspool.com. If you are evaluating a managed implementation, the applicable commercial and product terms will be provided separately for review.